Frequently Asked Questions

Where do you ship your products?

We can ship everywhere in the Greater Toronto Area.

How can I rent a hospital grade breast pump?

Step 1: From the Catalogue Select the Breast Pump You would like to Rent (Ameda or Medela) & Pumping Kit(required for pump) & any other breast feeding supplies
             you  would need.
Step 2: Submit Payment.
Step 3: We will email you with delivery details & information that we would need for the rental agreement within 3 hours.
Step 4: We will be collecting your signature on the rental agreement when we come deliver you your breast pump.

 

Why should I rent instead of purchasing a regular breast pump? 

Many moms rent pumps if nursing is difficult, or painful or if they need extra milk or if they need to express milk faster.   A hospital-grade dual pump can cut pumping sessions in half to just 15 minutes as they empty both breasts at once. 
Hospital grade pumps are very expensive and can cost thousands of dollars to buy. Hospital grade pumps are considered electric powerhouses.  They mimic breastfeeding and allow moms  to regulate suction rhythm, intensity, and pressure.  They have a pumping action that's almost identical to a baby's natural sucking, which can help to build and maintain milk supply.

What is the cost of renting a pump?

The rental costs are specified in the catalogue.  Our minimum rental period is for one month. Our daily rate is $4 per day.

 

How far in advance do I need to rent?

We can deliver your breast pump within 24 hours on weekdays.  If you are pre-planning you can  fill out the rental agreement and add a rental to your cart and indicate the day you want your breast pump delivered as well.

       

When does my rental period begin and end?

Your rental period begins the day your order is delivered to your doorstep.  The rental period ends when your pump is picked up or delivered back to our store. The minimum rental period is 1 month.

How do I pay for my rental?

We accept all major credit cards. We bill your credit card monthly until you return your pump.  If you have used the pump for a part month(less than 25 days) we would charge ($4/ day) on your credit card.

What if I accidentally damage the breast pump?

 If the equipment is not returned in good condition then the customer is charged a  minimum charge of $50 and or the cost of the repair/replacement of the pump.  This would be charged on the credit card on file.  Please note that the  replacement cost of a pump is upwards of $4000.

    

How do I know my breast pump is clean and hygienic?

Each breast pump is thoroughly disinfected and cleaned between rentals.  In addition, each pump is a “closed system pump”, which means it is sanitary and safe for use by multiple mothers. A closed system pump has a barrier which  prevents milk or milk particles from entering the pump tubing or motor, which eliminates the need for pump tube washing or replacement. In addition, each mom is required to purchase an individual pumping kit which is used to collect breast milk.

How much does shipping cost?

Regular shipping within 24 hours is $15.  Emergency Shipping within 3 hours is $30.

How much does home pickup cost?

The pump can be picked up from your home for an additional charge of $15..  Alternatively, the pump can be returned to the store(Pharmasave inside the Michael Garron Hospital, 825 Coxwell Ave.  Toronto, Ontario,)

How long can I borrow for?

You can borrow for as long as you like.  We would bill you monthly for the pump.

        

How do I return my order?

You need to call us on a weekday so that we can organize the pick up of your pump same day or next weekday.